Accessibility Standards for Customer Service

It is a policy of the Office of the Auditor General of Ontario to meet the Accessibility Standards for Customer Service set out in Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005. Our Office’s customer-service activities consist mainly of making our publications available to the public and responding to questions from the public. We are therefore committed to ensuring that our publications (for example, our annual and special reports) are accessible to persons with disabilities and that we take into account and accommodate the needs of persons with disabilities in responding to questions from the public.

We are committed to:

  • providing services in a manner that respects the dignity and independence of persons with disabilities;
  • integrating services to allow persons with disabilities to fully benefit from the same services in the same or similar way as other customers, although alternate measures beyond the normal course of operations will be taken when necessary; and
  • giving persons with disabilities an opportunity to receive services equal to that given to others.

Details of our customer-service policies, practices, and procedures, including the use of assistive devices, support persons and service animals; disruptions to service; and the contents of staff training are available upon request. This information will be supplied in standard print format or, if requested by a person with a disability, an alternate format that takes the person’s disability into account, as agreed on jointly by the Office and the person.

Please contact:

Office of the Auditor General of Ontario
20 Dundas Street West, Suite 1530
Toronto, Ontario M5G 2C2

Telephone: (416) 327-2381
Facsimile: (416) 327-9862